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Processing and Shipping Policy

ACCEPTED PAYMENT METHODS Nonna's Pasta Sauce currently accepts Visa, Mastercard, American Express, Diners Club, Discover, JCB, Apple Pay, Google Pay, and "Shop Pay" (formerly known as Shopify Pay).  Please note, we do not accept checks of any kind.
IS BUYING ONLINE SAFE? Yes.  Our online store is hosted (all of information, design, etc. is stored) by Shopify.  Shopify is one of the top e-commerce platforms today, powering over 1,000,000 business' worldwide.  They are Level-1 PCI Compliant, protecting your Credit Card data.  Additionally, our store includes a 256-bit SSL certificate to keep all of your information, as well as our business information secure.  
 DOMESTIC SHIPPING POLICY Shipment Processing Time:  All orders are processed within 3-5 business days.  Orders are not shipped on weekends or holidays.  We will not ship orders that require more than one shipping day on Thursday or Friday to ensure your products remain frozen during shipment.  Orders placed on Thursday or Fridays, or orders that are not ready for shipment until Thursday or Fridays will be shipped the following Monday.  If we are experiencing an unusually high volume of orders, shipments could be delayed a few days or more.  Please allow additional days in transit for delivery.  You will be notified if your order is effected.  If there is a significant delay in shipment of your order, we will contact you via email or telephone to discuss the matter on an order-by-order basis.  Should you have questions regarding your order, please contact our Customer Service team at shipping@nonnaspastasauce.com
SHIPPING OPTIONS, RATES & DELIVERY ESTIMATES Shipping Charges for your order will be calculated and displayed at the time of checkout.  All Shipments are sent through the United States Postal Service Express Mail.  For Express Mail Shipping estimates, please visit the USPS website for the most up-to-date information.  Please note that all Shipping times are only estimates, and only begin after the order is processed, not after the order is placed.  Delivery delays can occasionally occur.
INTERNATIONAL SHIPPING POLICY Nonna's Pasta Sauce does not ship outside of the U.S.
SHIPMENT TO P.O. BOXES OR APO/FPO ADDRESSES Nonna's Pasta Sauce ships to addresses within the U.S., and U.S. territories only.
CUSTOMS, DUTIES AND TAXES Nonna's Pasta Sauce is not responsible for any customs and taxes applied to your order.  All fees imposed during or after shipping are the sole responsibility of the customer.
SHIPPING COST We are aware that some of our Shipping Costs are higher than we would like them to be.  Please keep in mind, because our products are shipped frozen, there are a lot of materials that go into packaging and shipping each order.  That being said, we are working with our carriers to get shipping costs a minimal as possible.
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